Last Updated: January 11, 2026

At NEOM Studio, we are committed to protecting your privacy. We guarantee fair and transparent data processing and only collect the information necessary to provide you with our unique furniture and a seamless digital experience.

1. DATA CONTROLLER

The data controller responsible for your personal data is:

NEOM Studio d.o.o.

Gabrsko 12, 1420 Trbovlje, Slovenia

Email: [email protected]

2. INFORMATION WE COLLECT AND WHY

We process your personal data based on specific legal grounds as defined by the GDPR:

• Performance of a Contract: To process your orders, manage payments, and deliver furniture, we collect your name, address, email, and phone number.
• Legal Obligation: We store transaction data (invoices) to comply with Slovenian tax and accounting laws.
• Legitimate Interest: We use data to improve our Site’s functionality and ensure security.
• Consent: With your explicit permission, we may use your email for our newsletter or use non-essential cookies for analytics.
  
  

3. DATA QUALITY AND UPDATES

Since our service depends on your particulars being correct and up to date, we ask that you advise us of any relevant changes to your contact details. We only process information that is relevant and adequate for the purposes defined above.

4. DATA SHARING

We do not sell your data. We only share it with trusted third parties who help us operate our business:

• Payment Providers: Secure transactions via Stripe or PayPal.
• Logistics & Transport: We share your contact details with our specialized transport partners to ensure the safe and efficient delivery of your fully assembled furniture.
• Analytics: Anonymous usage data via Google Analytics.
• Legal Authorities: Only when required by Slovenian or EU law.
  
  

5. DATA RETENTION

• Transaction Records: In accordance with Slovenian accounting and VAT legislation, invoices and related data are stored for 10 years.
• Marketing Data: Stored until you withdraw your consent (unsubscribe).
• Inquiry Data: Stored for as long as necessary to resolve your request.
  
  

6. YOUR RIGHTS (GDPR)

Under the General Data Protection Regulation, you have the following rights:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Ask us to correct inaccurate information.
• Right to Erasure (“Right to be Forgotten”): Request the deletion of your data (where legal retention periods allow).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
  

To exercise any of these rights, please contact us at [email protected].

Cookie Policy

Last Updated: January 11, 2026

This Cookie Policy explains what cookies are and how we use them on www.neom-studio.com.

1. WHAT ARE COOKIES?

Cookies are small text files placed on your device. They are used to make websites work more efficiently and provide information to the owners of the site.

2. HOW WE USE COOKIES

• Strictly Necessary Cookies: Essential for browsing and using features like the shopping cart. The website cannot function properly without them.
• Performance/Analytical Cookies: These allow us to recognize and count visitors and see how they move around the site. We use Google Analytics for this.
• Marketing Cookies: Used to track visitors across websites to display relevant ads.
  
  

3. YOUR CHOICES

When you first visit, a cookie banner will ask for your consent for non-essential cookies. You can change your preferences at any time in the footer of our website.

4. LIST OF COOKIES WE USE

Cookie Name	Provider	Purpose	Duration
woocommerce_cart_hash	WooCommerce	Essential: Helps WooCommerce determine when cart data changes.	Session
woocommerce_items_in_cart	WooCommerce	Essential: Helps WooCommerce determine when cart data changes.	Session
wp_woocommerce_session_	WooCommerce	Essential: Contains a unique code for each customer to find their cart data.	2 days
_ga	Google Analytics	Analytical: Distinguishes users for statistical purposes.	2 years
_fbp	Facebook	Marketing: Used by Facebook to deliver advertisement products.	3 months

Accessibility Statement

Last Updated: January 11, 2026

NEOM Studio d.o.o. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility. We are working towards conforming to WCAG 2.1 Level AA.

FEEDBACK

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

• Email: [email protected]
• Address: Gabrsko 12, 1420 Trbovlje, Slovenia

We try to respond to feedback within 5 business days.

ENFORCEMENT PROCEDURE

If you are not satisfied with our response, you have the right to contact the national enforcement body in Slovenia:

Information Society Inspectorate

(Ministry of Digital Transformation)

Email: [email protected]

Address: Davčna ulica 1, 1000 Ljubljana, Slovenia